Mitel 5201 Spécifications télécharger pdf (Page 55)

Administering the phone system

Explanation

• Phone keys 1—5 are defined as an Extension option, which allows a caller to type in

the extension for any user to reach them.

- Reason: The valid extension range for users at Ace Automobiles is 100 – 599.

• Phone key 6 is defined as a Submenu option which will be used to access a separate

menu for the sales team.

- Reason: A submenu was required because there would not be enough phone keys

to allow direct mapping for all users and call groups on the main menu.

- Limitation: Selection of phone key 6 for the sales submenu means that call groups

cannot be accessed from the main menu by dialing their extension (the valid ex-

tension range for call groups is 600 – 699).

• Phone key 7 is defined as a Submenu option which will be used to access a separate

menu for the service team.

- Reason: A submenu was required because there would not be enough phone keys

to allow direct mapping for all users and call groups on the main menu.

- Limitation: Selection of phone key "7" for the service submenu means that if Ace

Automobiles had multiple auto attendants, they could not be accessed from the

main menu by dialing their extension (the valid extension range for auto attendants:

700 – 899).

• Phone key 9 is defined as a Last Name Directory option to allow a caller to reach

employees by typing in the letters of their last name on the phone key pad.

- Reason: Provides a means of reaching employees when the caller does not know

their extension.

• Phone key 0 is defined as a User option to allow a caller to transfer directly to a

receptionist.

- Reason: Provides an easy way to reach a person when the caller does not want

to navigate the auto attendant menu.

1. Select the number of times that you want the auto attendant menu prompts to be repeated

from the Play menu prompt list.

2. Define the action that should be taken if the caller to the auto attendant does not make a

phone key selection after the prompts have been repeated the configured number of times.

This could happen, for example, if the caller is calling from a phone that does not have

touch-tone capabilities.

* Previous Menu The caller can jump back one menu

level.

To return to the previous menu

please press *.

# Invalid Key The user can leave the dial pad

action unassigned. If a caller

presses that key on the dial pad,

an error message is played.

Phone key Menu Option Result Wording for Prompt

1 2 ... 50 51 52 53 54 55 56 57 58 59 60 ... 85 86

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Mitel 5201 Spécifications Page 55

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