Mitel 5201 Spécifications

Simple as your phone. Smart as the internet. ADMINISTRATOR REFERENCE GUIDE Release 4.0

Administrator reference guide6• Without POEa. Connect one end of an Ethernet cable to the network LAN jack and the other to network icon connector of

Administering the phone system7e. Press the # key. The display will show:where xxx is the extension of your phone.You have now successfully activated

Administrator reference guide8Do you want the auto attendant to use different prompts from the defaults provided?• Refer to section Auto attendant on

Administering the phone system9• Basic incoming and outgoing calls• Call Hold• Call Display• Multiple Line Appearances may be possible• Callers List a

Administrator reference guide10The activation procedure for a SIP phone depends on the type of phone being used. Contact your service provider or the

Administering the phone system11• Max Call Count for Dynamic Site—this is the maximum number of concurrent external calls that will be allowed for the

Administrator reference guide12• User Locked to Phone: (optional) Check the check box to lock the user to the tele-phone. This prevents the user from

Administering the phone system13• Name: The location name. Displayed in the Internal Directory on the web and on the phones.4. In the Phone Informatio

Administrator reference guide14Record button that now appears on the page. See Record auto attendant name on page Record the auto attendant name annou

Administering the phone system152. Select one or more Users or Locations by checking the corresponding check boxes. To select all entries in the list,

NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by UniVoIP, Inc. (UniVoIP). The i

Administrator reference guide16You are now logged back into your original session.Delete a user or locationDeleting users or locations permanently rem

Administering the phone system17Memory key configuration options for profilesFollowing is a list of the options for phone key configuration in phone k

Administrator reference guide18Forward to Co-worker (LED)Assign the Forward to Co-worker option to forward all incoming calls to a co-worker. To turn

Administering the phone system19Incoming Calls ListAssign the Incoming Calls List option to a memory key to allow you to see the list of recently rece

Administrator reference guide20View phone key profilesTo view phone key profiles, follow these steps:Monitor Phone Assign the Monitor Phone option to

Administering the phone system211. Select Profiles in the left menu. A list of all call permission and phone key profiles configured for your system a

Administrator reference guide2212. Assign users to the new profile. (optional)Assign a phone key profile to a user or locationTo associate users or lo

Administering the phone system235. Select the phone model from the Phone Model drop-down list.6. Select the memory key that you want to program by mov

Administrator reference guide24Permission profilesPermission profiles define permissions for users and locations related to outbound calling. Every us

Administering the phone system25View permission profilesTo view permission profiles, follow these steps:1. Select Profiles in the left menu. A list of

Table of ContentsiiiWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Administrator reference guide267. Select the Save button to save your changes, or select the Cancel button to discard your changes.Assign a permission

Administering the phone system27Delete a permission profileTo permanently delete a profile from the system, follow these steps:1. Select Profiles in t

Administrator reference guide28Users will receive their extension and PIN by email if your business has been configured with this option and if the us

Administering the phone system293. Select a permission profile from the Permission Profile Name list in the Permissions section of the user or locatio

Administrator reference guide303. Select the Save button to save your changes, or select the Cancel button to discard your changes.To unlock a user or

Administering the phone system31Call groups are also associated with call coverage so that calls can be handled even when not answered by a group memb

Administrator reference guide32View call groupsThe Call Groups list page displays a list of all call groups in the system. To view call groups, select

Administering the phone system334. Select the Save button to save your changes, or select the Cancel button to discard your changes.Configure call gro

Administrator reference guide344. Select an Extension for the broadcast group from the Extension list. The Extension list displays the next five avail

Administering the phone system359. Select the Save button to save your changes, or select the Cancel button to discard your changes.Add a hunt groupTo

Administrator reference guideivView incoming call routing details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Administrator reference guide361. Select Call Groups in the left menu.2. Select the Name corresponding to the hunt group that you want to modify.3. Mo

Administering the phone system372. Select Add Monitor Group from the Add list.3. Select the Primary User from the list provided. This is the user whos

Administrator reference guide387. Set up call coverage for the new rollover group (optional). See Configure call group call coverage on page Configure

Administering the phone system394. Select the OK button to confirm the deletion, or select the Cancel button to cancel the deletion.External directory

Administrator reference guide407. You can choose to map one of the keys on your telephone to dial this number or add it to one of your company phone k

Administering the phone system41• * = Previous MenuThe auto attendant must have a main menu and can also have additional submenus depending on user co

Administrator reference guide424. Select an Extension for the auto attendant from the Extension list. The Extension list displays the next five avail

Administering the phone system434. Select the OK button to confirm the deletion, or select the Cancel button to cancel the deletion.Auto attendant men

Administrator reference guide44To set up or modify auto attendant choices, follow these steps:1. Select Auto Attendant in the left menu.2. Select the

Administering the phone system45Add an auto attendant submenu To set up an auto attendant menu to reference another auto attendant menu, follow these

Welcome1WelcomeCongratulations on acquiring your new Mitel® 3600 Hosted Key System (3600 HKS)!The 3600 HKS system provides all the features that small

Administrator reference guide46Recording audio prompts and greetingsThis section describes how to record a custom greeting or prompt for the auto atte

Administering the phone system476. When your phone rings, lift the handset to answer.7. Listen to a brief set of audio instructions: “Please record yo

Administrator reference guide48Record auto attendant menu prompts To record custom menu prompts for the auto attendant, follow these steps:1. Select A

Administering the phone system497. Listen to the audio instructions, “Please record your message after the tone. When you are finished, press # for mo

Administrator reference guide50• Evening greetingExample: Part B – Configure the auto attendant main menu optionsSelect the Main Menu link in the Auto

Administering the phone system51Explanation• Phone keys 1—5 are defined as an Extension option, which allows a caller to type in the extension for any

Administrator reference guide52•Select User as the action that should be taken if the caller does not select a phone key. A list of users is displayed

Administering the phone system53Detailed Description of Sales Menu Configuration1. Select the number of times that you want the auto attendant menu pr

Administrator reference guide54- Reason: In this case a call group that contains all members of the call group could be selected. If the caller does n

Administering the phone system55Detailed Description of Service Menu Configuration4. Select the number of times that you want the auto attendant menu

Administrator reference guide2IntroductionThis document is a reference guide for the administration of the phone system. It describes how to customize

Administrator reference guide565. Define the action that should be taken if the caller to the auto attendant does not make a phone key selection. This

Administering the phone system57Example: Part F – Test your auto attendantTest your set-up by calling the extension that you have assigned to the auto

Administrator reference guide58• Phone key 1 is defined as the VoiceMail Deposit option. • Phone Key 2 is defined as the VoiceMail Retrieval option.•

Administering the phone system594. Accept 3 as the default number of times that you want the auto attendant prompt to be repeated from the Play menu p

Administrator reference guide60• Evening Greeting• Main Menu prompt10. Replace the handset.11. Select the Done button to close the Record Prompt page.

Administering the phone system61Incoming call routing exampleThe company in this example can be reached by dialing 6134356785 and 6134356786. The com

Administrator reference guide627. Select the Calling Group option to direct the call to a call group. Select the call group from the list provided.8.

Administering the phone system63When Emergency Override is enabled, the main Incoming Call Routing page will show all the Time of Day call destination

Administrator reference guide64• Add an auto attendant into the system. See Auto attendant.• Configure the business hour details to match the company

Administering the phone system652. Select the Auto Attendant option. Select the auto attendant from the list provided.3. Select the Save button.4. Sel

Language Settings3Language SettingsIf configured by your service provider, you can configure language settings for users as well as for auto attendant

Administrator reference guide663. Check the Open? check box beside each day that your company is open for business. Clear or leave the Open? check box

Administering the phone system67Custom hold announcements can be added to your system. Your service provider has a document, System Initial Configurat

Administrator reference guide68Disable account codesTo disable account code entry for your business, follow these steps:1. Select Business Details in

Administering the phone system696. Select the Save button to save your changes, or select the Cancel button to discard your changes.The paging unit is

Administrator reference guide70To view or modify phone details, follow these steps:1. Select Phone Inventory in the left menu.2. Select the Phone Labe

Administering the phone system713. Select the Reset Device button.Assign phoneIt is possible to assign a phone to the user/location's extension.

Administrator reference guide72Complete the information required making sure that you assign a permission profile that will allow the fax to make outg

Glossary73GlossaryNumerics3600 HKS the product provided by Mitel Networks Corporation to provide telephone service in a small business IP data network

Administrator reference guide74GGateway the device connecting the IP LAN to the public telephone network. The gateway contains slots that contain por

Glossary75NNMS Network Management System (or Station). This is a system used to remotely monitor all components of a network. The most common protoc

Administrator reference guide4Administering the phone systemThis section describes how to administer the phone system. To get your phone system workin

Administrator reference guide76SSlot (on a gateway) a single interface on a gateway. The slot contains ports that connect to PRI groups.SMDI Simplifi

Glossary77VVBR rtVariable Bit Rate Real Time. This is a characteristic of a PVC in an ATM connection. In the 3600 HKS system, it would be used for t

Administrator reference guide78

Index79IndexNumerics5485 paging unit 68AAccount codesconfiguring entry 67description 17disabling 68enabling 67Administrator privileges 4Auto attendant

Administrator reference guide80call, deleting 38call, locking members 32call, viewing 32hunt, description (circular) 31hunt, description (linear) 31hu

Index81external 24internal 24international 24long distance 24modifying 26operator assisted 24redirect inbound call to external 24regional 24toll free

Administrator reference guide82TTelematrix IP phone, activating 7UUser guide, introduction 2Usersdeleting 16disabling access 14enabling 14modifying 14

Administering the phone system5Quick start for the phone systemThis section describes how to get your phone system working with minimal set up by usin