Mitel 5201 Spécifications Page 54
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Administrator reference guide
50
• Evening greeting
Example: Part B – Configure the auto attendant main menu options
Select the Main Menu link in the Auto Attendant Menu section. This will automatically save
the auto attendant that you created in Part A.
Type text in the Introductory Prompt field for the Main Menu menu prompt:
“Thank you for calling Ace Automobiles.”
Define the auto attendant Main Menu option for each phone Key by selecting a choice from
the Send Caller To list. At the same time, type prompt text in the Wording for Prompt fields
that you can use as a reference when recording your prompts.
Detailed Description of Main Menu Configuration
Note: When defining auto attendant phone key options, keep in mind how you have
assigned extensions to your users call groups, and auto attendants. One example of how
the Ace Automobiles auto attendant main menu could be defined is provided below. The
reasons and any limitations for the menu options selected are also provided.
Phone key Menu Option Result Wording for Prompt
1 Extension Transfers caller to dialed extension. “If you know the extension of the
person you are calling, please
enter it now.”
2 Extension Transfers caller to dialed extension.
3 Extension Transfers caller to dialed extension.
4 Extension Transfers caller to dialed extension.
5 Extension Transfers caller to dialed extension.
6 Submenu Transfers caller to a submenu. To transfer to our Sales
Department, please press 6.
7 Submenu Transfers caller to a submenu. To transfer to our Service
Department, please press 7.
8 Invalid Key The user can leave the dial pad
action unassigned. If a caller presses
that key on the dial pad, an error
message is played.
9 Last Name
Directory
Transfers the caller to the internal
directory where entries are listed by
last name.
To access the Company
Directory please press 9.
0 User Transfers the caller to a specified
user.
Note: Selecting User displays a list
of users in the Details area adjacent
to the Send Caller To list. Select the
appropriate user from this list.
To speak to an operator, please
press 0.
- Release 4.0 1
- Introduction 6
- Language Settings 7
- Administrator privileges 8
- Notify users 9
- Activate location phones 9
- Customizing your phone system 11
- Users and locations 14
- Add users 15
- Add a location 16
- Modify a user or location 18
- Enable a user or location 18
- Profiles 20
- Permission profiles 28
- Managing user features 31
- Reset voice mail PIN 32
- Configure permissions 32
- Assign a phone key profile 33
- Assign a phone number 33
- Login/logout 33
- Managing group features 34
- Group Definition Key 35
- View call groups 36
- Assign users to a call group 36
- Lock members to a call group 36
- Add a broadcast group 37
- Modify a broadcast group 38
- Add a hunt group 39
- Modify a hunt group 39
- Add a monitor group 40
- Modify a monitor group 41
- Add a rollover group 41
- Modify a rollover group 42
- Delete a call group 42
- Auto attendant 44
- Managing the auto attendant 45
- Modify an auto attendant 46
- Delete an auto attendant 46
- Auto attendant menus 47
- Incoming call routing 64
- Requirements 67
- Pre-requisites 67
- Business hours 69
- Extension ranges 70
- Configure hold announcement 70
- Configure account code entry 71
- Site Details 72
- Unassign phone 73
- View phone inventory list 73
- Print phone inventory list 73
- View/modify phone details 73
- Delete a phone 74
- Reset device 74
- Assign phone 75
- Configure fax extension 75
- Handling lists 76
- Glossary 77
- Administrator reference guide 82
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