Mitel 5201 Spécifications télécharger pdf (Page 47)

Administering the phone system

4. Select the OK button to confirm the deletion, or select the Cancel button to cancel the

deletion.

Auto attendant menus

This section describes how to set up and manage auto attendant menus.

View auto attendant menu details

To view all the menus and choice configurations for a selected auto attendant, follow these steps:

1. Select Auto Attendant in the left menu.

2. Select the Name for the auto attendant menu details you want to view.

3. Select the View Expanded Tree button at the bottom of the page. An expanded tree view

with the Main menu, all submenus and associated choices for the selected auto attendant

is displayed.

Configure auto attendant menu options

This section describes how to set up or modify the options for auto attendant menus. The menu

options define how the system responds when a caller selects a phone key.

Menu options can be assigned to each of the following phone keys: 1—9, 0, *, and #.

The choices for each phone key are as follows:

Note: You cannot delete an auto attendant if incoming call routing for one of your company

phone numbers is configured to use that auto attendant. To delete the auto attendant in

this case, you must change the incoming call routing configuration for that phone number

to use a different extension.

Do not delete an Auto Attendant with a name of Zero-out. This auto attendant is used

for a special voice mail feature which your service provider is reponsible for configuring.

Note: When configuring an auto attendant menu, consider the extensions that are

assigned to the users and locations. Extension numbers that are assigned to users must

not share digits with phone key numbers that are used for auto attendant menu options.

For example, if you have users assigned to extensions 200 to 210 and you configure

your main auto attendant menu to use the 2 key to access a broadcast group, callers to

the auto attendant will not be able to reach these users by dialing their extension directly.

Dialing a 2 will immediately send the call to the broadcast group.

Auto Attendant Transfers the caller to another specified auto attendant.

Call Group Transfers the caller to a specified call group.

Extension (dialed) Transfers the caller to the dialed extension.

First Name Directory Transfers the caller to the Internal Company Directory, where entries are

listed by first name.

Invalid Key Configures the phone key as unassigned. If a caller presses that phone

key on the dial pad, an error message is played.

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Mitel 5201 Spécifications Page 47