Administrator reference guide
Users will receive their extension and PIN by email if your business has been configured with
this option and if the user has a valid email address configured.
Enabling and disabling voice mail
To enable or disable voice mail for a user or location, follow these steps:
1. Select Users and Locations in the left menu.
2. Select the Last Name to select the user or location.
3. Choose one of the following:
• To enable voice mail, check the Enable Voice Mail check box in the Services section.
• To disable voice mail, clear the Enable Voice Mail check box in the Services section.
4. Select the Save button to save your changes, or select the Cancel button to discard your
changes.
Reset voice mail PIN
To reset a user's or location’s voice mail box PIN, follow these steps:
1. Select Users and Locations in the left menu.
2. Select the Last Name to select the user.
3. Select the Reset Voice Mail PIN button.
The user's/location’s voice mail PIN will be reset to the default value.
Configure permissions
The permissions profile determines which types of calls users or locations can make from their
telephones.
To configure a permission profile for an existing user or location, follow these steps:
1. Select Users and Locations in the left menu.
2. Select the Last Name for the selected user or location.
Note: If the new user's PIN is displayed to you, it is your responsibility to communicate
this information to the user. Your service provider configures the PIN notification method
for your company.
For information about the voice mail PIN, see Reset voice mail PIN on page Reset voice
mail PIN on page 28.
Note: To enable voice mail for a user or location, there must be voice mail boxes
associated with your business that are available for assignment. When you disable voice
mail for a user or location, the associated voice mailbox may not become available for
assignment until your service provider has deleted the existing messages and recordings.
Note: The voice mail PIN is not the same as the PIN the user uses to log into their phone
and web interface. See Reset PIN on page Reset PIN on page 27.
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