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Administering the phone system

Incoming call routing example

The company in this example can be reached by dialing 6134356785 and 6134356786. The

company administrator has configured incoming call routing for those phone numbers as

follows:

• 6134356786 is dedicated to a single user. In an emergency override situation, the number

will route to 96135551234. This was accomplished by routing this phone number to the

user's extension (135) during all business hours, and routing the phone number to

96135551234 for the emergency override situation.

• 6134356785 is configured so that it can be handled by an operator during regular business

hours, the company auto attendant during off-hours, and 96135550987 in an emergency

override situation. This was accomplished by routing this phone number to the operator's

extension (120) during "Open" business hours, to the auto attendant extension (700) during

"Closed", "Lunch" and "Special" business hours, and to 96135550987 for the emergency

override situation.

If routing has not been set up for a particular business hours category, the routing information

is blank.

If no routing destinations have been set up for a phone number, then the number will be enclosed

in square brackets "[]".

Configure incoming call routing

Incoming call routing is used to identify a destination for your company phone numbers. If you

do not configure incoming call routing for a phone number, the number can still be dialed but

cannot be answered. The caller will hear ringing until they choose to end the call.

To configure incoming call routing for a phone number, follow these steps:

1. Select Incoming Call Routing in the left menu.

2. Select the phone number to be configured.

3. In the General Information section, fill in the Name to describe the phone number (for

example, "Main Number").

4. If you want to enable the Emergency Override option, select the checkbox for Enable

Emergency Override Routing. Deselect the checkbox if you want to disable it.

5. Select a call destination from the following options:

• Select the Not Assigned option if no destination is required.

• Select the Auto Attendant option to direct the call to an auto attendant.

6. Select the auto attendant from the list provided.

Phone Number Open Closed Lunch Special Override

6134356785 120 700 700 700 96135551234

6134356786 135 135 135 135 96135550987

1 2 ... 60 61 62 63 64 65 66 67 68 69 70 ... 85 86

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Mitel 5201 Spécifications Page 65