Mitel 5201 Spécifications télécharger pdf (Page 61)

Administering the phone system

Example: Part F – Test your auto attendant

Test your set-up by calling the extension that you have assigned to the auto attendant. Listen

to the prompts and greetings to ensure that you are satisfied with them, then select each of the

phone keys to ensure they respond as you expected.

Example: Part G – Access to your auto attendant

To provide access to your auto attendant from an external phone, you can assign one of your

incoming phone numbers to dial directly into the auto attendant. Alternatively, you can choose

to have the person whose phone is assigned to your main incoming phone number set call

coverage to the auto attendant. See Incoming call routing on page Incoming call routing on

page 60.

Example – Create a custom auto attendant for voice mail access

This section provides an example of how to create a custom auto attendant that will be used

exclusively for voice mail access. This type of auto attendant is useful when the users at your

company are frequently out of the office and require easy access to their voice mailbox. Also,

by having a separate auto attendant for voicemail access, you do not expose this option to the

clients and customers that call in to your main company auto attendant.

Example: Part A – Create the auto attendant

1. Select Auto Attendant in the left menu.

2. Select the Add Auto Attendant button.

3. Type the auto attendant name and extension in the General Information section.

4. Select English from the Default Language list.

5. Check the Time of Day Greetings check box in the Time of Day Greeting section to turn

on the Time of Day Greetings. Type prompt text in the fields provided for each Time of Day

Greeting.

• “Good morning.”

• “Good afternoon.”

• “Good evening.”

Example: Part B – Configure the auto attendant main menu options

1. Select the Main Menu link in the Auto Attendant Menu section. This will automatically save

the auto attendant that you created in Part A.

2. Type text in the Introductory Prompt field for the Main Menu menu prompt:

“You have reached the automated voice mail access menu.”

3. Define the auto attendant Main Menu menu option for each phone Key by selecting a

choice from the Send Caller To list. At the same time type prompt text in the Wording for

Prompt fields that you can use as a reference when recording your prompts.

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Mitel 5201 Spécifications Page 61