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5304 IP Phone User Guide – Issue 1, September 2009 Page 17

Answering and Placing Calls

Placing Internal Calls

Internal calls are calls placed to other extensions in the system. Internal calls are assigned to

the Intercom (IC) button on your IP phone. Contact your system administrator for a list of

extension numbers.

To place an internal call:

Lift the handset and dial the extension number. If you enter incorrect digits, press the

Hold button to move the cursor backward, deleting the last digits entered.

If there is no answer or if the extension is busy, you can do the following:

• Request a callback (queue). See “Requesting a Callback (Queuing the Phone)” below.

• Camp-on to the busy extension. See “Using Camp-on” below.

• Leave a message. See “Leaving Messages at Other Extensions” on page 39.

Requesting a Callback (Queuing the Phone)

When you request a callback (queue the phone), the system calls you when the extension is

available and then places a call to the phone.

To request a callback:

If there is no answer or if the extension is busy, press the Special button dial 6, and then

hang up. QUEUE REGISTERED FOR <name> appears. When the extension becomes

available, your extension rings.

To cancel the callback request:

Lift the handset and dial 6. QUEUE REQUEST CANCELED appears.

Using Camp-on

When you use the Camp-on feature, you remain connected to the called extension until it

becomes available. You cannot use Camp-on if the called extension is in DND, or if the call is

forwarded to voice mail. See “Using Do-Not-Disturb (DND)” on page 41.

To use Camp-on:

If there is no answer or if the extension is busy, remain on the line and wait for the

extension to become available. Do not hang up. If Camp-on is enabled, you hear Music-

on-Hold while you are waiting.

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Mitel 5304 Guide de l'utilisateur Page 31