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Mitel
®
5304 IP Phone User Guide – Issue 1, September 2009 Page 5
Getting Started
Volume Buttons
Directly below the programmable buttons, the 5304 has two volume buttons, (Up) and
(Down), that provide volume control for the ringer, handset and speaker. Volume levels are
automatically saved when you press the volume buttons.
In addition, these buttons allow you to scroll through display menus.
Dialpad Buttons
Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters
when using features that require text input.
IP Phone Signals
The 5304 has several audio and visual signals to indicate feature activity. The following are a
few helpful tips:
• Lit or blinking buttons indicate call or feature activity.
• All IP phone button lamps illuminate at the same time for a few seconds when the IP
phone is reset or powered on.
• The following actions may cause an error tone:
o Pressing an invalid button combination.
o Selecting a restricted feature.
o Dialing a restricted or invalid number.
o Dialing too slowly between digits.
o Waiting too long before performing the next step.
To correct an error tone, hang up and try again.
• Many features “time-out” if you wait too long before performing the next step. If this
happens, you must start over.
Comfort and Safety Tips
Observe the following comfort and safety tips when using the IP phone:
• Do not cradle the handset: Prolonged use of the handset can lead to neck, shoulder, or
back discomfort, especially if you cradle the handset between your neck and shoulder.
• Adjust the display: You can adjust the 5304 display to seven different positions to suit
your viewing needs. To adjust the display, grasp the display on the side and gently raise or
lower it into position.
• Protect your hearing: Because prolonged exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level. You can adjust the volume levels of the
handset receiver or headset. See “Changing Volume Levels” on page 7.
- IP Phone User Guide 1
- Commonly Used Feature Codes 3
- 5
- Programming Emergency Numbers 6
- Safety Notices 6
- Maintenance and Repair 6
- Power Requirements 7
- Software Updates 7
- Product Disposal Instructions 7
- IP Phone Usage 8
- Notice to Canadian Customers 9
- Notice to U.S. Customers 9
- Notice to European Customers 9
- Contents 11
- Call Features 25 12
- Messages 39 13
- Hunt Groups 45 13
- Troubleshooting 49 13
- Index 53 13
- Getting Started 15
- 5304 Features 16
- IP Phone Feature Descriptions 17
- Programmable Buttons 18
- IP Phone Signals 19
- Comfort and Safety Tips 19
- Headset Instructions 20
- Personalizing Your IP Phone 21
- Changing the Ring Tone 22
- Listening to Background Music 22
- Changing the Language 22
- Using Programmable Buttons 23
- Default Access Codes 24
- Default Feature Codes 24
- Viewing Button Assignments 27
- Switching Keymaps 27
- Answering and Placing Calls 29
- Using Automatic Trunk Answer 30
- Placing Calls 30
- Placing Internal Calls 31
- Using Speed Dial 32
- Using Station Speed Dial 33
- Deleting Speed-Dial Entries 35
- Using the Directory 36
- Using Account Codes 37
- Call Features 39
- Placing Calls On Hold 40
- Entering a Hookflash 40
- Transferring Calls 41
- Using Reverse Transfer 41
- Viewing Caller ID Information 42
- Forwarding Calls 43
- Using Personal Call Routing 44
- Placing Conference Calls 46
- Using Record-A-Call 47
- Using Group Listen 48
- Using Call Logging 48
- Remote Programming 50
- Messages 53
- Using Do-Not-Disturb (DND) 55
- Using Reminder Messages 56
- Paging Other System Users 57
- Hunt Groups 59
- Requesting Agent Help 61
- Diverting Hunt Group Calls 61
- Monitoring Calls 62
- Using Barge-in 62
- Stealing Hunt Group Calls 62
- Troubleshooting 63
- Troubleshooting Tips 64
- Page 53 Mitel 67
- Page 54 Mitel 68
- Page 56 Mitel 70
- A661/9145A 72
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