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Page ii Mitel
®
Model 8520 User Guide – Issue 12, October 2008
Important Safety Instructions and Precautions
Remember the following safety guidelines when using the endpoint.
Programming Emergency Numbers
Make sure to do the following when programming emergency numbers and/or making test calls to emergency
numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call.
• Perform tests during off-peak hours such as early morning or late evenings.
Safety Notices
The following notices may appear on the product or in the technical documentation.
Maintenance and Repair
There are no user serviceable parts inside the endpoints. For repairs, return the endpoint to an authorized Mitel
provider.
Product Disposal Instructions
This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with
other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions,
contact your local Mitel provider.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to
minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best
available recovery and recycling techniques.
Depending upon which software version your telephone system is using, some of the features included in this guide
may not be available for your endpoint. Check with your system administrator to see which software version your
telephone system currently uses and if there are any feature restrictions for your system.
Notice Description
Caution indicates a potentially hazardous situation which, if not avoided, may result in minor
or moderate injury and/or damage to the equipment or property.
Warning indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
Danger indicates an imminently hazardous situation which, if not avoided, will result in death
or serious injury.
The exclamation point within an equilateral triangle indicates that important operating and
maintenance (servicing) instructions are included in the literature accompanying the
product.
NOTE
Changes or modifications not expressly approved by Mitel may void the user’s right to operate the
equipment.
- Model 8520 1
- * to cancel the feature 3
- Commonly Used Feature Codes 3
- 3
- Maintenance and Repair 6
- Product Disposal Instructions 6
- Endpoint Usage 7
- Notice to Canadian Customers 8
- Notice to U.S. Customers 8
- Notice to European Customers 8
- Contents 9
- Call Features 27 10
- Messages 37 11
- Hunt Groups 43 11
- Troubleshooting 47 12
- Index 49 12
- Getting Started 13
- About Your Endpoint 14
- Feature Descriptions 15
- Message Indicator Lamp 16
- Programmable Buttons 16
- Dialpad Buttons 16
- Feature Buttons 17
- Comfort and Safety Tips 18
- Headset Instructions 19
- Personalizing Your Endpoint 21
- Listening to Background Music 22
- Changing the Language 22
- Default Access Codes 23
- Default Feature Codes 24
- Personalizing Your Endpoint 25
- Programming DSS/BLF Buttons 26
- Viewing Button Assignments 26
- Switching Keymaps 27
- Answering and Placing Calls 29
- Using Automatic Trunk Answer 30
- Placing Calls 30
- Using Camp-on 31
- Using Off-Hook Voice Announce 31
- Placing External Calls 32
- Redialing a Number 32
- Using Speed Dial 33
- * for a colon (:) 34
- Deleting Speed-Dial Entries 35
- Using the Directory 36
- Using Account Codes 37
- Call Features 39
- Using Ring Intercom Always 40
- Using Mute 40
- Placing Calls On Hold 40
- Entering a Hookflash 40
- Transferring Calls 41
- Viewing Caller ID Information 42
- Forwarding Calls 42
- Placing Conference Calls 43
- Using Record-A-Call 44
- Using Group Listen 44
- Using Call Logs 45
- Remote Programming 46
- Messages 49
- Using Do-Not-Disturb 51
- Using Reminder Messages 52
- Paging Other System Users 53
- Hunt Groups 55
- Other Hunt Group Features 56
- Diverting Hunt Group Calls 57
- Monitoring Calls 57
- Using Barge-in 57
- Stealing Hunt Group Calls 57
- Troubleshooting 59
- Troubleshooting Tips 60
- Page 50 Mitel 62
- Page 52 Mitel 64
- AYYY/YYYYA 66
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