Mitel Speech Server Spécifications

MITELCOLLABORATION ADVANCEDCONFIGURATION AND MAINTENANCE MANUALISSUE 5.0 SP1NOVEMBER 2013

Configuration and Maintenance Manual4New Features, Enhancements, and Changes to MCA 5.0 SP1This MCA Configuration and Maintenance Manual was last publ

Configuration and Maintenance Manual94IntroductionAppendix: The following table lists the English (United States) voice prompts available in the Mite

9520ZERO Zero21ONE One22TWO Two 23THREE Three24FOUR Four25FIVE Five26SIX Six27SEVEN Seven28EIGHT Eight29NINE Nine30ONE_MOMENT One moment, please.31NO_

Configuration and Maintenance Manual9646RETURNING Returning to conference.472ND_LEG_2WAY Do you want to keep this call? To keep the call and return to

9769TEN Ten70ELEVEN Eleven71TWELVE Twelve72THIRTEEN Thirteen73FOURTEEN Fourteen74FIFTEEN Fifteen75SIXTEEN Sixteen76SEVENTEEN Seventeen77EIGHTEEN Eight

Configuration and Maintenance Manual9894CHECK_RETURN To return to the conference, press * now. Otherwise select from the following options...95NAMES N

99117AUDIO_LK_MNU1 To lock this conference, press 5.118AUDIO_LK_MNU2 To unlock this conference, press 5.119AUDIO_LK_ST_1 This meeting is now locked.12

Configuration and Maintenance Manual100

Index101IndexAAccountsadding 56, 57bulk provisioning 63call activity report, viewing 60conferences, viewing scheduled 60delegate, adding for 62deletin

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5platforms: Chrome, Firefox, Internet Explorer, Safari as well as iOS and Android built-in browsers. Specific to this release, Internet Explorer 9 and

Configuration and Maintenance Manual6• Restrict duplicate personal IDs on audio connections:• If selected, duplicate IDs are not allowed on audio conn

7the results of the interoperability tests and how the devices should be configured for successful interoperation.For the complete list of devices tha

Configuration and Maintenance Manual8Session Recording EnhancementsAdditional administration mechanisms were added to better manage Session Recordings

9Specifications and RequirementsHardware, software, network, and communication platform specifications and requirements for MCA are defined in accorda

Configuration and Maintenance Manual10VMware ViewThe following MCA user interfaces can be presented by VMware View:• UI presentation, including MCA We

VMware View11Capacity and PerformanceThe capacity and performance information for MCA provided in this section is based on single-application MAS serv

Configuration and Maintenance Manual12• Maximum number of users per audio conference: 200A maximum of 100 concurrent users with G.729 encoding can con

VMware View13• Bandwidth consumption varies widely based on the features in use, the settings chosen for each feature, and the content of the Viewer (

iiNOTICEThe information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MIT

Configuration and Maintenance Manual14Tabl e 4 shows the maximum and peak bandwidth capacity for a single video stream. One two-party video involves f

VMware View15Firewall and DNS Server ConfigurationMCA can operate on MAS configured either behind a firewall in LAN mode (server-only), see the figure

Configuration and Maintenance Manual16Note: If MAS is configured in LAN mode with a Mitel Multi-protocol Border Gateway (MBG) Web Proxy, refer to the

VMware View17Outlook Form TemplateMCA users can associate conferences with meetings scheduled in their Microsoft Outlook calendar using the Outlook fo

Configuration and Maintenance Manual18IAWC MigrationThis release of MCA allows you to maintain your existing Inter-Tel Audio and Web Conferencing (IAW

VMware View19on the Application Management Center (AMC) and should include MCA with the appropriate number of audio and Web ports. For details about M

Configuration and Maintenance Manual20

CHAPTER 2CONFIGURATION

Configuration and Maintenance Manual22

23IntroductionThis chapter describes the initial set up and configuration of the communications system platform you are using with MCA. For detailed p

Table of ContentsiiiChapter 1: OverviewIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuration and Maintenance Manual24Configure the Mitel Communications Director (MCD)When the system platform you are using is the Mitel Communicati

25Configure Class of Service Options/Assignment for COS you will use for MCA ports, and then set Suppress Simulated CCM after ISDN Progress to Yes.Cre

Configuration and Maintenance Manual26Configure the Mitel 5000 CPWhen the system platform you are using is the Mitel 5000 Communications Platform (CP)

27Create a Hunt GroupAfter the IP devices are created and configured to communicate with MCA, you need to create a hunt group and add the IP phone ext

Configuration and Maintenance Manual28Configure the Inter-Tel Axxess System PlatformIf the system platform you are using is the Inter-Tel Axxess syste

29Create a hunt group, and then add members. The members of this hunt group are the extensions you created previously for the conference extensions; s

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CHAPTER 3PROGRAMMING

Configuration and Maintenance Manual32Chapter 3:

33IntroductionThis chapter describes the initial set up and configuration of Mitel Collaboration Advanced (MCA). After the communications platform is

Configuration and Maintenance ManualivConfigurationIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuration and Maintenance Manual34After completing these areas, set up the remainder of the MCA configuration in any order you choose. The program

35• Internal Port: The port to which internal (local network) attendees connect for Web conferencing. The local network must allow access to this port

Configuration and Maintenance Manual36- The “To listen to this recording using your telephone” area on the Recording page is hidden and is not availab

37 Table 6: System Options Settings Option DescriptionDial-In Phone Number 1 Type the first telephone number assigned to MCA that users dial to join

Configuration and Maintenance Manual38Dial-In Phone Number 3 Type the third telephone number assigned to MCA that users dial to join conferences. This

39Executive Ports Type the number of audio ports on the system you want to reserve for the exclusive use of conferences created by executive users. If

Configuration and Maintenance Manual40Configuring LDAP Authentication and Auto-ProvisioningWhen a user attempts to log on to MCA, a Lightweight Direct

41to start using MCA immediately. These user defaults are set when MCA is initially configured (see Configuring the Default User Settings on page 66).

Configuration and Maintenance Manual42• Entered text must be lower case except for DC, OU, CN, which must be upper case. Using upper case letters for

43to change. For a complete list of audio prompts (United States English only), see Voice Prompts on page 93.Recording Custom PromptsRecording prompts

Table of ContentsvMigrating IAWC Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuration and Maintenance Manual445. Click Browse to locate the file you want to use in place of the existing file. 6. Click Upload, and then clic

45To Upload a new Music-On-Hold file:1. Type the path name or click Browse to select a new .wav file.2. Click Upload, and then click Ok at the prompt.

Configuration and Maintenance Manual46• Max users licensed: The number of MCA user accounts allowed that can be configured on the system.Customizing t

473. Click Save, and then click Ok in the confirmation dialog box.To restore default settings:1. Click Restore All Defaults to select all settings to

Configuration and Maintenance Manual48 2. Type the specific rules you want the conferencing server to follow when processing dialed digits or SIP addr

493. Click Save, and then click Ok when prompted.Migrating IAWC DataThis feature allows you to maintain your existing Inter-Tel Audio and Web Conferen

Configuration and Maintenance Manual504. This page shows progress of the migration and it is automatically refreshed while the data is being restored.

515. Enter the following information:• Extension First: Type the extension number of the first IP device in the hunt group used by the MCA server to r

Configuration and Maintenance Manual52To configure the SIP component for a Mitel 5000:1. From the MCA administrator page, click System Options in the

536. Click Save, and then click Ok at the prompt.7. Verify the results of the SIP registration process, go to Checking Proxy Extension Status on page

Configuration and Maintenance ManualviInstall History Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuration and Maintenance Manual54• OAI Port: Type the port number used on the Inter-Tel Axxess for OAI. The default value is 4000.• OAI Password:

55To upgrade or downgrade an MCA client application version:1. From the MCA main page, under Configuration, click Manage Clients.2. Click Browse to op

Configuration and Maintenance Manual56User Setup and Account ManagementManage users through functions available under Provisioning on the menu bar. Na

57Adding Guest User AccountsAs an administrator, you can create guest user accounts for Mitel Collaboration Advanced.To add individual guest accounts:

Configuration and Maintenance Manual58Accessing a User AccountTo view, modify or delete account information, you must first select a user. To select a

59 2. Modify the following information:• New Password: Indicates the password used to log on to the conference bridge. Type information in this box on

Configuration and Maintenance Manual60Viewing Scheduled ConferencesYou can view a list of the user’s scheduled conferences, including date, time, and

613. (Optional) If project or department codes are required when a user creates a conference, you can type a specific Project Code or Department Code

Configuration and Maintenance Manual62dialing into the conference, must match the Minimum IVR Access Code Length as defined in the System Options para

633. Type the delegate’s user name, and then click Assign. The user name must be in the format: [email protected] User AccountsYou can view a list

CHAPTER 1OVERVIEW

Configuration and Maintenance Manual642. Click Browse to locate the .csv file with the user information you created previously. 3. Indicate whether or

652. Select the file you want to process by entering the path and file name or click Browse to navigate to the file. 3. Click Process File. The status

Configuration and Maintenance Manual66Configuring the Default User SettingsWhen initially provisioned, all users are given the same set of user settin

67• Generic Long: Use this setting for e-mail clients (for example, Microsoft Outlook) that allow for long form inserts (usually more than one line).

Configuration and Maintenance Manual68• Allow “None” Option: When selected for Department Code or Project Code, None appears in the billing code list

69Server and User Activity MonitoringApplication and server management is provided through functions available under the Monitoring menu button. As an

Configuration and Maintenance Manual70often (about every 30 minutes), only the last attempt is displayed. An explanation of the Proxy Extension Status

71Call-ID: 843296448@awc2CSeq: 1 REGISTERFrom: <sip:[email protected]>;tag=764313295To: <sip:[email protected]>Contact

Configuration and Maintenance Manual72The following is an example for the Mitel 5000 and Inter-Tel Axxess systems. The columns display the following i

73Mark them as permanent: In this case the recording will never be auto deleted. The only way to delete recordings marked as permanent is for the admi

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Configuration and Maintenance Manual74 2. Do the following:• To view a log file, select a file from the list, and then click Process. (Files are liste

75Server ReportingReports are available on MCA that allow you to view call activity, VoIP utilization, scheduled conferences, system alerts, and insta

Configuration and Maintenance Manual76- This Quarter: First day of this quarter (1/1, 4/1, 7/1, or 10/1) through today's date.- Last Quarter: Fir

77Scheduled ConferencesThe Scheduled Conferences report list conference details for the time range specified. To view a list of scheduled conferences:

Configuration and Maintenance Manual78System Alerts LogYou can view a history of the e-mail notifications that MCA has issued for a particular date pe

792. Select the date range for the report to generate. 3. Select a Package Type from the list or view all package types (default).4. Click View to dis

Configuration and Maintenance Manual80You can select the user name in the report to send them an e-mail.

81To install MCAC for all users (as the administrator)If you are running in a networked environment, you can (as the administrator of the computers) i

Configuration and Maintenance Manual82

CHAPTER 4TROUBLESHOOTING

3IntroductionFormerly known as Audio and Web Conferencing (AWC), Mitel® Collaboration Advanced (MCA) provides an integrated application to create audi

Configuration and Maintenance Manual84Chapter 4:

85IntroductionThis chapter describes possible issues you may encounter and common solutions to the issues.Conferencing Error Messages for Alarm/Alert

Configuration and Maintenance Manual86Troubleshooting TablesThe troubleshooting tables located on the following pages provide a description of some ba

87Table 12: Text on popup windows not as expectedProblem or Error Probable Cause Corrective ActionUsers will not see expected text on some popup win

Configuration and Maintenance Manual88Table 14: Mitel Collaboration Advanced Client Does Not UpgradeProblem or Error Probable Cause Corrective Actio

89Table 15: Microsoft Outlook Already Has a Default FormProblem or Error Probable Cause Corrective ActionThe user has an existing tab for an appoint

Configuration and Maintenance Manual90Table 16: Dialing IssuesProblem or Error Probable Cause Corrective ActionThe conference leader receives an err

91One-way audio is experienced when the MCA server makes an outbound call using the Mitel 5000 PBX. The Speech Encoding settings are incorrect. The Sp

Configuration and Maintenance Manual92Technical SupportTechnical support is provided through the Technical Support Department (see the Notice page in

APPENDIX AVOICE PROMPTS