Mitel 3000 Guide de l'utilisateur

Administrators Manual.

Mitel 3000 Administrator’s Manual INCOMING RINGING / AUTO ATTENDANT / COURTESY SERVICE...111 OUTGOING RESTRICTIO

Mitel 3000 Administrator’s Manual 90 • Select the extensions whose calls are not to be logged. The selected extensions will be indicated with

Mitel 3000 Administrator’s Manual 91 OPERATION WITH A PARENT PBX You can connect the Mitel 3000 to a parent PBX via its line interfaces. You can

Mitel 3000 Administrator’s Manual 92 ADDITIONAL PROGRAMMING OPTIONS SYSTEM LANGUAGE The Text, Voice Module and Courtesy Service prompts can be p

Mitel 3000 Administrator’s Manual 93 TO NAME THE CO LINE (LINE NAME PROGRAMMING) This feature allows a PSTN line to present a name of the line t

Mitel 3000 Administrator’s Manual 94 TO CONFIGURE DISCONNECTED EXTENSIONS The system assumes that all available extension interfaces have device

Mitel 3000 Administrator’s Manual 95 • Select either “Extension Lock Password”, or “Voice Mail Password”, or “System Voice Box”. • If you selec

Mitel 3000 Administrator’s Manual 96 TO CHANGE RINGING FROM 50 TO 20 HZ This option allows the ringing frequency to be changed from the default

Mitel 3000 Administrator’s Manual 97 FLEXIBLE NUMBERING The extensions numbers, line access digits, and first digit of the feature codes can be c

Mitel 3000 Administrator’s Manual 98 General Rules for Flexible Numbering: If you select “Confirm” without making an entry, the top line of the

Mitel 3000 Administrator’s Manual 99 SIP CALLED NUMBER ROUTING If the SIP DID or DNIS service is provided by the service provider the calls can

Mitel 3000 Administrator’s Manual 1 FCC INFORMATION Exhibit J - Customer Information This equipment complies with Part 68 of the FCC rules and

Mitel 3000 Administrator’s Manual 100 • Enter the index number required. • Enter the three-digit code. • Press “Confirm”. Press the speakerph

Mitel 3000 Administrator’s Manual 101 A menu showing the CO lines will be presented. The lines using Loop Calling are indicated by a “♦”. Those u

Mitel 3000 Administrator’s Manual 102 Programming Long CO Line This programming option allows the line impedance on the switch CO circuit to be

Mitel 3000 Administrator’s Manual 103 Programming System Timers You can set various timers from the programming extension to suit your requiremen

Mitel 3000 Administrator’s Manual 104 Auto Attendant Day The time a call to the auto attendant, when the system is in day mode, will ring befor

Mitel 3000 Administrator’s Manual 105 T1 / PRI INTERFACE The system can be equipped with a T1 card to provide up to 24 T1 Robbed Bit Signaling (

Mitel 3000 Administrator’s Manual 106 • Select T1 (RBS). • Select “Coding”. • Two options are presented “AMI” or “B8ZS”. • Select the requir

Mitel 3000 Administrator’s Manual 107 *DNIS* *ANI*DNIS* • From the programming extension, press the PROGRAM key. • Press the Scroll Down key (

Mitel 3000 Administrator’s Manual 108 • Select service type. • Select one of the options from the above list. The default is Wink Start Progra

Mitel 3000 Administrator’s Manual 109 T1 PRI Channel Programming If T1 PRI is programmed the default settings are as follows: - The ISDN Signalli

Mitel 3000 Administrator’s Manual 2 CUSTOMER OWNED COIN/CREDIT CARD PHONES To comply with state tariffs, the telephone company must be given n

Mitel 3000 Administrator’s Manual 110 The default setting is High -3dB. Note: Low is the recommended receive setting as specified in EIA 464C.

Mitel 3000 Administrator’s Manual 111 INCOMING RINGING / AUTO ATTENDANT / COURTESY SERVICE If the interface is programmed as Trunk Type T1 then e

Mitel 3000 Administrator’s Manual 112 • Select “Outgoing Restriction” option. • The menu updates to show only the CO lines equipped (Line 24 -

Mitel 3000 Administrator’s Manual 113 • In default no lines are programmed. Note: If 23 B-Channels are available and 10 lines are selected the

Mitel 3000 Administrator’s Manual 114 • Enter in a code index (01-50). • Enter an input code (Up to 5 digits). Press “Confirm”. This is the co

Mitel 3000 Administrator’s Manual 115 System Voice Mailbox Programming when a PRI is programmed System voice mailbox is programmed as follows: •

Mitel 3000 Administrator’s Manual 116 • Enter the caller telephone number. • Press “Confirm”. • Enter the name to be associated with the numb

Mitel 3000 Administrator’s Manual 117 no name is associated with the number in either the CID/ANI table or the system speed dial list, and a name

Mitel 3000 Administrator’s Manual 118 PRESENTATION OF LINES ON THE SYSTEMPHONES Programmed systemphone keys in Key system mode The systemphone

Mitel 3000 Administrator’s Manual 119 PROGRAMMING REFERENCE All extensions have access to a set of options that can be programmed to suit the ind

Mitel 3000 Administrator’s Manual 3 OEM DEVICES The mounting of the certified unit in the final assembly must be made so that the certified unit

Mitel 3000 Administrator’s Manual 120 Accessing System Programming Options System Programming options can also be programmed via a Feature Phone

Mitel 3000 Administrator’s Manual 121 System Settings Options If “System” is selected, the following screens appear: 1. 2. Select Option - Langua

Mitel 3000 Administrator’s Manual 122 The following table lists the available System options, with their defaults, if applicable. Feature Defau

Mitel 3000 Administrator’s Manual 123 Caller ID List • Store all calls • Store unanswered calls Stores unanswered calls See page 70. Class cod

Mitel 3000 Administrator’s Manual 124 Extensions Settings Options If “Extensions” is selected, the following screens appear: 1. 2. Select option

Mitel 3000 Administrator’s Manual 125 The following table lists the available “Extensions” options, with their defaults, if applicable. Feature

Mitel 3000 Administrator’s Manual 126 Lines Settings Options If “Lines” is selected, the following screens appear: 1. 2. Select option - Equipp

Mitel 3000 Administrator’s Manual 127 The following table lists the available “Lines” options, with their defaults, if applicable. Feature Defau

Mitel 3000 Administrator’s Manual 128 Index 50 to 20 Hz ...96 AA Dial Time...

Mitel 3000 Administrator’s Manual 129 Group forwarding...34 Group Mailboxes...

Mitel 3000 Administrator’s Manual 4 • Routed to a dial prompt B. This equipment returns answer supervision on all DID calls forwarded to the P

Mitel 3000 Administrator's Manual PN LR2736.06201-1

Global HeadquartersTel: +1(613) 592-2122Fax: +1(613) 592-4784U.S. Tel: +1(480) 961-9000Fax: +1(480) 961-1370EMEA Tel: +44(0)1291-430000Fax: +44(0)1291

Mitel 3000 Administrator’s Manual 5 RF RADIATION EXPOSURE NOTE: This equipment has been tested and found to comply with the limits for a Class A

Mitel 3000 Administrator’s Manual 6 AFFIDAVIT FOR CONNECTION OF CUSTOMER PREMISES EQUIPMENT TO 1.544 MBPS AND/OR SUBRATE DIGITAL SERVICES For t

Mitel 3000 Administrator’s Manual 7 Date Subscribed and sworn to before me this day of , 20 Notary Public My commission

Mitel 3000 Administrator’s Manual 8 SAFETY REGULATIONS Important Safety Instructions When using your telephone equipment, basic safety precau

Mitel 3000 Administrator’s Manual 9  If liquid has been spilled into the product.  If the product has been exposed to rain or water.  If the p

Mitel 3000 Administrator’s Manual Release 6.0

Mitel 3000 Administrator’s Manual 10 INTRODUCTION SYSTEM DESCRIPTION • The Mitel 3000 is an Integrated Communications System. It supports al

Mitel 3000 Administrator’s Manual 11 System Options The following table details the various system options available. Option Capacity Notes CO

Mitel 3000 Administrator’s Manual 12 USING THIS GUIDE This Administrator’s Manual is your guide to using the Mitel 3000 system. It also explains

Mitel 3000 Administrator’s Manual 13 FEATURE PHONE There are two Feature Phone, one with eight and the other with sixteen programmable keys. Al

Mitel 3000 Administrator’s Manual 14 Sixteen Key Feature Phone with DSS Sixteen Key Feature Phone Scroll/Edit KeysNumeric KeypadProgrammab

Mitel 3000 Administrator’s Manual 15 To adjust the Feature Phone Pedestal • The pedestal can be mounted on two locations on the base of the tele

Mitel 3000 Administrator’s Manual 16 Using the Feature Phone Display The Feature Phone display presents prompts and information. It also provide

Mitel 3000 Administrator’s Manual 17 Using the Display Keys to Select Menu Options The six display keys, located on each side of the display, are

Mitel 3000 Administrator’s Manual 18 Using the Programmable Keys / Line Keys There are eight programmable keys on the eight key Feature Phone, 1

Mitel 3000 Administrator’s Manual 19 Using the Function Keys There are four function keys located directly above the Feature Phone display. Part

Mitel 3000 Administrator’s Manual 2 TABLE OF CONTENTS FCC INFORMATION ...

Mitel 3000 Administrator’s Manual 20 CUSTOMIZING YOUR FEATURE PHONE The PROGRAM key accesses the options available to customize your Feature Pho

Mitel 3000 Administrator’s Manual 21 Headset Mode When a headset is plugged in to the headset socket, it is automatically detected and the option

Mitel 3000 Administrator’s Manual 22 Background Music This feature allows an extension to have music played over the speaker of a Feature Phone

Mitel 3000 Administrator’s Manual 23 USING STANDARD ANALOG TELEPHONE SETS If a standard analog telephone is used, dialing codes activate the sys

Mitel 3000 Administrator’s Manual 24 GETTING STARTED – BASIC CALL FEATURES Making and Answering Calls To Make an External Call • Lift the han

Mitel 3000 Administrator’s Manual 25 • Select the extensions to be prevented from accessing that line. A “♦” is displayed alongside those exten

Mitel 3000 Administrator’s Manual 26 To Program a Personal Speed-Dial Number • Press the DIRECTORY key. • Select “Personal Entries”. • Select

Mitel 3000 Administrator’s Manual 27 • Select “System Programming”. • Enter the System Programming Password and select “System”. • Select “Cha

Mitel 3000 Administrator’s Manual 28 ANSWERING CALLS When the Feature Phone rings, you can do one of the following: • Select “Answer The Call”

Mitel 3000 Administrator’s Manual 29 HOLDING AND TRANSFERRING CALLS System Hold You can place external calls on hold so that other telephones ca

Mitel 3000 Administrator’s Manual AUTOMATIC ANSWER ...

Mitel 3000 Administrator’s Manual 30 To Transfer a Call to an External Number • While on the call, press the Scroll Down key () until “Externa

Mitel 3000 Administrator’s Manual 31 RE-DIRECTING CALLS This allows you to forward a call that is ringing at your Feature Phone. To Re-Direct a

Mitel 3000 Administrator’s Manual 32 Follow Me The Follow Me feature allows you to set a call forward to another extension after you have left y

Mitel 3000 Administrator’s Manual 33 Forward On No Answer The Forward On No Answer feature allows you to forward all your calls to ring at anothe

Mitel 3000 Administrator’s Manual 34 To Forward All Calls or External Calls Only to an External Number • From the Programming extension, press

Mitel 3000 Administrator’s Manual 35 CONFERENCE CALLS This feature allows you to set up a three-way conversation between three extensions, or bet

Mitel 3000 Administrator’s Manual 36 HANDSET MONITOR When you are on a call using the headset the handset receiver is also turned on. If you w

Mitel 3000 Administrator’s Manual 37 The call can be forwarded to the group voice mailbox if one has been programmed for the group. .The incoming

Mitel 3000 Administrator’s Manual 38 • If hunt group is chosen select the type of hunt group, Linear, Circular or Longest Idle. • Enter the ex

Mitel 3000 Administrator’s Manual 39 • Select the group you wish to set up. Up to 11 groups can be set up, each with a corresponding access cod

Mitel 3000 Administrator’s Manual 4 TO FORWARD ALL CALLS OR EXTERNAL CALLS ONLY TO AN EXTERNAL NUMBER ...

Mitel 3000 Administrator’s Manual 40 • Enter the time in 24-hour format e.g., 1400 is 2:00pm. • Press “Confirm”. • Select “Off time 2” to set

Mitel 3000 Administrator’s Manual 41 AUTO-ATTENDANT The Auto-Attendant feature allows callers to ring directly through to an extension provided t

Mitel 3000 Administrator’s Manual 42 Dialing More than One Digit If a valid extension number is dialed and the extension is free, the phone is r

Mitel 3000 Administrator’s Manual 43 Auto-Attendant Programming Auto-Attendant can be enabled on a line-by-line basis from the programming exten

Mitel 3000 Administrator’s Manual 44 To Change the Ringing Time before Calls Hear the Auto-Attendant Greeting You can change the time that a ca

Mitel 3000 Administrator’s Manual 45 COURTESY SERVICE This service is available, with a standard greeting, on all systems. If the system is equ

Mitel 3000 Administrator’s Manual 46 To Change the Ringing Time before Calls are answered by the Courtesy Greeting You can change the time that

Mitel 3000 Administrator’s Manual 47 DIRECTORY SERVICES There are two types of Directory Service provided that prompt callers to the Auto Attend

Mitel 3000 Administrator’s Manual 48 “Extension XX (three six as an example). If this is correct press pound. For the previous name in the direc

Mitel 3000 Administrator’s Manual 49 To program the names in the Directory table From the Programming extension, press the PROGRAM key. • Pres

Mitel 3000 Administrator’s Manual SETTING UP VOICE MAILBOXES ...

Mitel 3000 Administrator’s Manual 50 VOICE MAIL Voice mail services are available only on those systems equipped with the optional voice mail m

Mitel 3000 Administrator’s Manual 51 • Press “Confirm”. • Press the speakerphone key to finish programming. From a standard phone dial 9 to se

Mitel 3000 Administrator’s Manual 52 • Select “Forward to VM” or enter 710 as the extension number. • If “Forward On No Answer” is activated t

Mitel 3000 Administrator’s Manual 53 To Access Voice Mailboxes • Press the MESSAGE key. • Select “Voice Messaging”. • Enter your extension nu

Mitel 3000 Administrator’s Manual 54 Return Call The Return Call feature allows you to initiate a call to the caller who left a message in your

Mitel 3000 Administrator’s Manual 55 • Dial 42 Turn remote notification off. • Dial 43 To program remote notification. • Dial 5 To compose

Mitel 3000 Administrator’s Manual 56 Programming a Personal Number • Press the MESSAGE key. • Select “Voice Messaging”. • Enter your extensio

Mitel 3000 Administrator’s Manual 57 From a standard phone dial 4321 to enter the pager number and dial string. Selecting the Extensions that can

Mitel 3000 Administrator’s Manual 58 • Select “Notification Delay”. • Enter the value between 60 and 1800 seconds and press “Confirm”. Notific

Mitel 3000 Administrator’s Manual 59 To Check All Voice Mail Passwords All voice mail extension voice mail Passwords can be examined from the pro

Mitel 3000 Administrator’s Manual 6 CALL WAITING FROM EXTERNAL CALLS...65 MULTIPLE C

Mitel 3000 Administrator’s Manual 60 • Select “Language”. • Select “Voice Mail”. • Select the language required. Information-Only Voice Mail

Mitel 3000 Administrator’s Manual 61 To Turn the System Voice Mailbox On and Off • At the programming extension press the Scroll Down key () un

Mitel 3000 Administrator’s Manual 62 To Set the Time a Call will ring before the System Voice Mailbox Answers • From the programming extension,

Mitel 3000 Administrator’s Manual 63 ADDITIONAL CALL FEATURES Redial Use the Redial feature to redial the external number you most recently dial

Mitel 3000 Administrator’s Manual 64 To Pick up a Holding call at another extension • From a Feature Phone select the “Flashing Line led”. From

Mitel 3000 Administrator’s Manual 65 To Accept a Waiting Call If another extension presents you with Call Waiting, this will be indicated on your

Mitel 3000 Administrator’s Manual 66 From a standard analog telephone, “Barge-In” is activated by dialing the code 709 followed by the extension

Mitel 3000 Administrator’s Manual 67 In default no extensions are paired. From a standard telephone the code is 702.

Mitel 3000 Administrator’s Manual 68 Operator Services You can choose to use an operator with the Mitel 3000 telephone system. For example, th

Mitel 3000 Administrator’s Manual 69 Note: Only Feature Phone can display messages. A standard analog telephone will not receive any indication

Mitel 3000 Administrator’s Manual TO UNLOCK YOUR EXTENSION ...80 TO

Mitel 3000 Administrator’s Manual 70 • Press the Scroll Down key () until “System Programming” is displayed. • Select “System Programming”. •

Mitel 3000 Administrator’s Manual 71 • Select “Caller ID List”. • Select “Store All calls” or “Store Unanswered Calls”. Press the speakerphone

Mitel 3000 Administrator’s Manual 72 To make an Announcement over a Public Address System If there is a Public Address (PA) system connected to

Mitel 3000 Administrator’s Manual 73 Single Extension Page The Single Extension Page feature allows you to call and speak over the speaker of an

Mitel 3000 Administrator’s Manual 74 • Enter the System Programming Password and select “Extensions”. • Press the Scroll Down key () until “M

Mitel 3000 Administrator’s Manual 75 Note: The assistant extension must be programmed to receive Call Waiting tones. See page 81. To Program a Ke

Mitel 3000 Administrator’s Manual 76 Press the speakerphone key to finish programming. Note: When enabling or disabling the LCR feature, the ne

Mitel 3000 Administrator’s Manual 77 Entering Account Codes - Optional Mode Entering the code prior to making a call When Account Codes is progra

Mitel 3000 Administrator’s Manual 78 PBX MODE The Mitel 3000 can be set, through System Programming, to operate in either PBX or Key System mode

Mitel 3000 Administrator’s Manual 79 DO-NOT-DISTURB If your extension is set to “Do-Not-Disturb”, anyone trying to call you will receive a busy (

Mitel 3000 Administrator’s Manual 8 ADDITIONAL PROGRAMMING OPTIONS ...

Mitel 3000 Administrator’s Manual 80 To Unlock Your Extension • Select “Unlock The Extension”. This display option only appears when the exten

Mitel 3000 Administrator’s Manual 81 TONE PROTECTION As described on page 64, extensions can present a busy extension with a call waiting tone, p

Mitel 3000 Administrator’s Manual 82 SENDING A HOOKFLASH WHILE ON A CALL A Hookflash signal can be required if you are using certain network ser

Mitel 3000 Administrator’s Manual 83 MUSIC-ON-HOLD OPTIONS When an external call is placed on hold, you can choose between supplying music, a ton

Mitel 3000 Administrator’s Manual 84 • Select “Name Programming”. • From the extension menu, select the extension you want to name and enter t

Mitel 3000 Administrator’s Manual 85 • Select “Confirm” when the code is entered. Press the speakerphone key to finish programming. To Restrict

Mitel 3000 Administrator’s Manual 86 POWER FAILURE OPTIONS To Provide Battery Backup Your Mitel 3000 can be equipped with an optional Battery Ba

Mitel 3000 Administrator’s Manual 87 USING A DOOR PHONE You can equip your Mitel 3000 with an optional Door Phone. The Door Phone has a button w

Mitel 3000 Administrator’s Manual 88 To Program which Extensions can Operate the Doorstrike • From the Programming extension, press the PROGRAM

Mitel 3000 Administrator’s Manual 89 CALL LOGGING Your Mitel 3000 system can be connected to a printer or PC, which will maintain a record of inc