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Administrator Procedures

INTER-TEL

CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005

Creating Audiotex Recordings

Page 51

4. When prompted, say or enter the fax document number. One of the following occurs

when you enter the number:

If the document number does not already exist, the system asks you to verify the num-

ber. Say “Yes” or press if the number is correct and go to the next step. Or, say “Re-

enter” or press if you want to re-renter the number.

If the document number already exists, the system asks if you want to replace it. Say

“Yes” or press if you want to replace the document and go to the next step. Or, say

“Re-enter” or press if you want to re-renter the number.

If you did not enter a valid number, you are prompted to enter a new number.

5. When prompted, press the

Start button on the fax machine. One of the following may

occur:

If the system cannot communicate with your fax machine, check that it is working prop-

erly and say “Continue” or press to try again. Return to step 4.

If the system runs out of disk space while importing the document or if the document

will cause the system to exceed the Maximum Fax Library Size, you cannot import this

document until one or more fax documents have been deleted from the system to create

disk space. Say “Cancel” or press to return to step 4.

6. When the fax transmission is complete, the system tells you that the document was

received. Say “Continue” or press to continue importing documents, or hang up.

Creating Audiotex Recordings

Using voice mail, you can create and select up to 500 custom audiotex recordings including

voice mail company greetings, auto attendant greetings, call routing announcements, and hunt

group announcement/overflow recordings. Depending on how your system is programmed and

how the recordings will be used, you may need to record an ASR and a non-ASR version when

you customize a recording.

Each recording has a designated number. Numbers are then assigned to specific applications

using the voice mail administrator’s mailbox or through DB Studio. Any recording number

(001–500) can be assigned to any voice processing system application. By default, recording

#001 is the default system voice mail main greeting, and recording #002 is the Automated

Attendant main greeting. A single recording may be used for multiple applications. The default

audiotex recordings can be changed, but if the voice processing system database is defaulted,

the system recordings will be restored.

After making the required recordings, you must determine which recordings will play during

the telephone system’s day and night modes of operation. Programming day and night modes

for audiotex recordings can be done from either the voice mail administrator’s mailbox or

through DB Studio.

When customizing audiotex recordings, you must enter a valid three-digit recording number

(or a single digit followed by for recordings 1–9). If a valid number has been entered and a

previous recording exists, the voice processing system will play it. (This includes the two stan-

dard default greetings.) When no recording is associated with a recording number, you will be

prompted to create a recording.

Once the recording has been made, the new recording replaces any previous recording. The

only recordings that can be retrieved are system default recordings #001 and #002. They can

be retrieved by defaulting the voice processing system database. The maximum recording time

for each custom audiotex recording is determined in DB Studio.

In DB Studio, link several greetings together for one application and/or use the special UCD/

ACD hunt group characters that tell the caller how many calls are ahead and how long the wait

will be. If you use the voice mail administrator’s mailbox to record or assign a recording to an

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