Mitel 8528 Manuel d'utilisateur télécharger pdf (Page 24)

Voice Mail Features

Page 18 Mitel

EM, BVM, and EVMC User Guide – Issue 2, October 2008

Troubleshooting Tips

The following table contains troubleshooting tips for basic voice mail features. Contact your

voice mail administrator for additional help.

Problem Possible Solution

I do not know my voice mail password. Try using the extension number, which is the default password. If your

mailbox does not have an assigned password, pressing # will allow you to

access your mailbox. If these options do not work, contact your voice mail

administrator for assistance.

I cannot change the system greeting. Only your voice mail administrator can change the system greeting.

I cannot use one or more of the voice

mail features described in this guide.

Your system may not support the feature, or your voice mail administrator

may not have enabled the feature. Contact your voice mail administrator

for more information.

I get a “Mailbox almost full or full”

message.

No new messages can be received until waiting or saved messages are

deleted.

I get a “Mailbox quota grace limit

reached” message.

The voice mail system grace limit has reached its capacity. This feature

allows a mailbox to “overfill” beyond normal capacity. When the quota

grace limit has been reached, this announcement is played. Contact your

voice mail administrator for assistance.

My e-mail password has expired for my

e-mail client and I have to change it. Do

I also have to update it for my mailbox?

If you change your e-mail password, you are prompted to update it for E-

Mail Reader. See page 15 for additional information about entering your e-

mail password.

I cannot retrieve deleted messages. Voice mail may have erased your message. After a programmed amount

of time has lapsed, voice mail automatically erases all deleted messages

(see page 6). If you attempt to recover a deleted voice message within this

time frame but you are unsuccessful, your voice mail system may not have

sufficient space available to store deleted messages.

I do not have e-mail and fax messages

in my mailbox.

If your mailbox does not have E-Mail Reader (see page 14) you will not

receive e-mail and fax messages. Contact your voice mail administrator to

determine if E-Mail Reader is enabled for your mailbox.

I get the wrong response when I say a

command.

Several factors affect the system response to voice commands. It is

possible that Automatic Speech Recognition (ASR) is not enabled on your

system. If your system does not prompt you to “say” a command, ASR is

not enabled. See page 1 for additional ASR guidelines.

I cannot use ASR to enter my

E-Mail Reader password.

To prevent others from overhearing your password, you must use the

dialpad buttons to enter your password.

I cannot set the number of rings before

a call is sent to voice mail.

This feature is set by the voice mail administrator.

The system does not recognize my cell

phone digits.

You may need to enable dual tone multi-frequency (DTMF) on your cell

phone.

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Mitel 8528 Manuel d'utilisateur Page 24

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