Mitel 8560 Manuel d'utilisateur

MITEL8560/8660Phone User Guide

ContentsMitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page viiContentsGetting Started 1Welcome . . . . . . . . . . . . . . . . . . . .

ContentsPage viii Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Answering and Placing Calls 17Answering Calls. . . . . . . . . . . . . .

ContentsMitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page ixForwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage x Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Hunt Groups 47UCD and ACD Hunt Groups . . . . . . . . . . . . . . . . . . .

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 1Getting StartedGetting StartedWelcomeThe instructions in this guide are for using y

Getting StartedPage 2 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Feature DescriptionsThe following sections describe default configur

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 3Getting StartedMessage Indicator LampThe Message Indicator lamp flashes or stays li

Getting StartedPage 4 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Feature ButtonsFeature buttons provide quick access to commonly used

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 5Getting StartedPhone ConnectorsThe phone connectors include: • Headset port: Conne

Getting StartedPage 6 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009IP Phone ExceptionsThe 8660 IP phone looks and functions almost iden

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 7Getting StartedHeadset InstructionsWhen using a headset, press (Speaker) to conne

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 9Personalizing Your PhonePersonalizing Your PhoneThis chapter describes features you

Personalizing Your PhonePage 10 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Adjusting the Display ContrastYou can adjust the display C

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 11Personalizing Your PhoneUsing Programmable ButtonsFor quick access, you can assign

Personalizing Your PhonePage 12 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Default Access CodesThe following are default system acces

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 13Personalizing Your PhoneDefault Feature CodesThe following table lists default fea

Personalizing Your PhonePage 14 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Do-Not-Disturb – On and Off 43 372Do-Not-Disturb – Overrid

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 15Personalizing Your PhoneProgramming Programmable ButtonsProgrammable buttons provi

Mitel® 8560/8660 Phone User Guide – Issue 13, September 20098560/8660 Phone Quick Reference GuideThis guide provides information for frequently used f

Personalizing Your PhonePage 16 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Viewing Button AssignmentsYou can view programmable button

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 17Answering and Placing CallsAnswering and Placing CallsThe following instructions d

Answering and Placing CallsPage 18 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Using Automatic Call AccessAutomatic Call Access connec

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 19Answering and Placing CallsPlacing CallsThe following instructions describe how to

Answering and Placing CallsPage 20 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Off-Hook Voice AnnounceOff-Hook Voice Announce2 allows

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 21Answering and Placing CallsUsing Speed Dial You can use speed dial to quickly dial

Answering and Placing CallsPage 22 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Using the Dialpad Buttons to Enter CharactersYou can us

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 23Answering and Placing CallsDialing Station Speed-Dial NumbersTo dial a Station Spe

Answering and Placing CallsPage 24 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Using the DirectoryYou can use the Directory to find in

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 25Answering and Placing CallsTo search for a directory name or feature:1. Dial 307,

Mitel® 8662 IP Phone User Guide – Issue 13, September 2009Answering CallsLift the handset, or press (Speaker) to answer a call while using a headset

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 27Call FeaturesCall FeaturesThe following sections describe call-related features. U

Call FeaturesPage 28 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Placing Calls On HoldYou can place calls on either Individual Hold or

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 29Call FeaturesTransferring CallsYou can transfer calls to other extensions or exter

Call FeaturesPage 30 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Viewing Your System InformationIf you are on a call, you can temporar

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 31Call FeaturesForwarding CallsYou can use Manual Call Forwarding or System Forwardi

Call FeaturesPage 32 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Using Personal Call RoutingWhen you enable Personal Call Routing on y

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 33Call FeaturesWhen you enable Personal Call Routing, your incoming calls are routed

Call FeaturesPage 34 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Placing Conference CallsYou can place a conference call with up to th

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 35Call FeaturesDropping Out of a ConferenceYou can drop out of a conference and retu

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page iNoticeThis guide is released by Mitel Networks Corporation and provides information

Call FeaturesPage 36 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Using Group ListenYou can use Group Listen to activate the speaker wh

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 37Call FeaturesUsing Secondary Extension ButtonsYou can use programmable buttons as

Call FeaturesPage 38 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Using Remote Programming to Change the PasswordYou can use Remote Pro

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 39Call FeaturesUsing Remote Programming to Forward CallsSee “Manual Call Forwarding”

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 41MessagesMessagesThe following sections describe how to use system messaging featur

MessagesPage 42 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Viewing and Responding to MessagesWhen you have new messages, the MSG butt

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 43MessagesUsing Do-Not-DisturbYou can use Do-Not-Disturb (DND) to stop calls and pag

MessagesPage 44 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Using Reminder MessagesYou can use Reminder messages to alert you at a sel

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 45MessagesPaging Other System UsersYou can place page announcements through phone sp

Page ii Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Important Safety Instructions and PrecautionsRemember the following safety guideli

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 47Hunt GroupsHunt GroupsThis chapter describes Hunt Groups and how to use Hunt Group

Hunt GroupsPage 48 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Logging out of ACD Hunt GroupsYou can log out of all ACD hunt groups at

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 49Hunt GroupsDiverting Hunt Group CallsYou can temporarily divert hunt group calls,

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 51TroubleshootingTroubleshootingThe following sections can help you solve problems t

TroubleshootingPage 52 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Troubleshooting TipsThe following table includes troubleshooting ti

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 53TroubleshootingWhen I try to use the Personal Call Routing – Handoff feature (388)

IndexMitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 55AAbbreviations 2About Your Phone 1Account Codes, using 25ACD Hunt Group Wr

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page iiiPower RequirementsThe IP phone requires any one of the following power supplies:

IndexPage 56 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009DDefaultaccess codes 12feature codes 13settings, returning the phone to 16

IndexPage 57 Mitel® Model 8560/8660 User Guide – Issue 13, September 2009MManual Call Forwarding 31Members, hunt group 47Menu Buttons 3Message Indi

IndexPage 58 Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Ring Intercom Always, using 27Ring Message Indicator 3Ring Tonechanging 9s

Part No. 550.8113Issue 13, September 2009A661/9224A

Page iv Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009Phone UsageThis equipment is not for connection to the telephone network or public

Mitel® 8560/8660 Phone User Guide – Issue 13, September 2009 Page vNotice to Canadian CustomersThe Class B digital apparatus complies with Canadian IC